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Returns.

You may return each product bought at Zarembastore.com. The only exception is bespoke items.

To proceed with a return, you need to send a return/replacement form (see the link below) by e-mail or regular mail within 14 days after you had received the order. Then you have 14 days after you have filed the return form to send back the products ordered. Items returned cannot have traces of use, must be clean and feature original labels and tags.

Download > Return Form <

 

How to return an item?

  1. Please pack all the products together with the filled in return form. Your package must also contain the receipt or invoice.
  2. Please send all products to: Pracownia Krawiecka Zaremba, ulica Nowogrodzka 15, 00-511 Warszawa. Label it as a ‘Return’.

Note!

  1. Always remember to send back VAT invoice that you had received together with your order.
  2. Your payment will be returned within 14 days after the return has been received or after the consumer has proved it was sent back. Funds will be returned in the same form as your initial payment.
  3.  Cash on delivery packages will not be received.

 

Complaints.

If a product bought at zarembastore.com is damaged or has a ‘manufacturing’ defect, please file a complaint. To this end please contact our Customer Service at +48 22 6284208. Our staff will send a messenger service to collect the package from you.